Everything you need to know
Discover everything you need to know about caring for your piece, returns and delivery.
Materials & Care
Made for everyday wear.
Crafted from durable 316L stainless steel with premium PVD finishes — made to handle water, sweat and everyday life.
Then a very clean benefit strip:
WATERPROOF · TARNISH-RESISTANT · HYPOALLERGENIC
What Your Jewellery Is Made From
316L Stainless Steel
The base of our waterproof jewellery — strong, durable and corrosion-resistant.
Premium PVD Finishes
Our stainless steel is finished using durable PVD technology in:
18K Gold PVD Platinum PVD
Visually show those two finishes as two small metallic square or rectangle/swatches, Use actual metallic swatches rather than emoji, with the names underneath.
Not All Plating Is the Same
The plating method makes a difference in how jewellery handles everyday wear.
Plating Comparison (Stainless Steel)
Electroplated Stainless Steel
- Thin 18K gold electroplated layer
- Lowest cost option
- Shorter lifespan
Vacuum / Ion Plated Stainless Steel
- 18K gold applied in a vacuum
- Better adhesion & color stability
- Moderate daily-wear resistance
PVD Plated Stainless Steel
- Advanced PVD bonding with 18K gold
- Waterproof & non-tarnish
- Best for long-term daily wear
Easy Care. Everyday Wear.
Your NAFIS jewellery is waterproof and made for everyday life. Shower, sweat and go about your day — no need to take it off every time it gets wet.
To keep it looking its best:
💧AFTER SWIMMING
Rinse with fresh water
✨ KEEP THE SHINE
Wipe gently with a soft cloth
🧴 HARSH CHEMICALS
Avoid strong cleaners
🤍 STORE
Keep separately in your NAFIS pouch
A little care helps keep your jewellery looking beautiful for longer.
THE ATELIER
Handcrafted pieces. Final quantities.
The Atelier is our handcrafted collection, created from plated brass, natural pearls and stones. These pieces are now part of our Last Chance edit and will not be restocked.
To keep them looking their best:
💧 KEEP DRY
Remove before showering, swimming or exercising.
🧴 PERFUME & LOTIONS
Apply before wearing your jewellery and allow to dry.
✨ CLEAN GENTLY
Wipe with a soft, dry cloth after wear.
🤍 STORE WITH CARE
Keep separately in a dry pouch or jewellery box.
Returns & Exchanges
We want you to love every NAFIS piece. If something isn’t quite right, our Customer Care team is here to help.
You may request a return within 14 calendar days from the date your order is delivered.
To start a return, email care@nafisjewellery.com with your full name, order number, the item you wish to return and the reason for your return. Our team will review your request and respond within 2 business days.
If approved, we will provide your return instructions and return shipping label. Please do not send anything back before receiving approval from us.
Returned items must be unworn, unused, in their original condition and packaging, with all tags, protective materials and components included where applicable. Items showing signs of wear, scratches, perfume, cosmetics, damage, alteration or missing parts may not be accepted.
All returns are inspected before a refund is approved. Approved refunds are issued to the original payment method. Please allow up to 15 business days from receipt of your return for inspection and refund processing.
Exchanges
We do not offer direct exchanges. If you would like another size, colour or style, please return the eligible item and place a new order.
Sets & Bundles
Products purchased as a set or bundle must be returned together as a complete set to qualify for a refund.
Individual items from a set or bundle cannot normally be returned separately.
If your order included a complimentary gift linked to a promotional threshold, the gift must also be returned if the remaining order no longer qualifies for the promotion. If it is not returned, its value may be deducted from the refund.
Final Sale & Non-Returnable Products
The following items are not eligible for return or refund for change of mind:
• Earrings and other pierced jewellery, for hygiene reasons
• Personalised, engraved or customised items
• Items marked Last Chance or Final Sale
• Gift cards
• Items that have been worn, used, altered or damaged after delivery
If one of these items arrives damaged, defective or incorrect, please contact us so we can review the issue.
Damaged, Defective or Incorrect Items
Every NAFIS order is carefully inspected before packing and dispatch.
If your order arrives damaged, defective, incomplete or incorrect, contact care@nafisjewellery.com within 24 hours of confirmed delivery with your order number, clear photos, video evidence of the issue, and packaging images where relevant.
We may request additional information to verify the claim. Submitting evidence does not automatically qualify an order for a refund.
Once reviewed and confirmed, NAFIS will offer an appropriate resolution, which may include a replacement, store credit or refund.
Claims made after 24 hours may not be accepted as damaged-on-arrival claims where the issue cannot reasonably be verified as having existed at delivery.
Shipping Charges, Taxes & Duties
Return shipping costs are the customer’s responsibility unless NAFIS confirms the item was incorrect or qualifying as damaged.
Return-label costs will be deducted from the refund, and original delivery charges are non-refundable unless the shipping error was caused by NAFIS. If the order qualified for free shipping, the actual delivery cost paid by NAFIS will also be deducted from the refund.
International customs duties, import taxes and other third-party charges are non-refundable.
Parcels returned due to an incorrect address, failed delivery, refusal or unpaid customs duties will be refunded after inspection, less any applicable original delivery and return costs. A new order must be placed if you still want the items.
Agreement
By placing an order with NAFIS Jewellery, you acknowledge that you have read and understood our returns and refund terms.
We may update this policy from time to time to keep it clear, fair and aligned with our operations and applicable requirements.
For additional details, please refer to our Refund Policy.
Shipping & Delivery
Orders are carefully packed and shipped from our fulfillment center. Delivery times may vary depending on your destination and selected shipping method.
Once your order has shipped, you will receive tracking information by email.
FAQ
1. What is NAFIS Jewellery?
NAFIS is a Dubai-based jewellery brand creating modern, refined pieces designed for everyday wear. Our collections focus on effortless style, versatility and pieces you can reach for again and again.
2. Where is NAFIS Jewellery based?
NAFIS Jewellery is based in Dubai, UAE, and serves customers locally and internationally. Our collections are created with a modern, international customer in mind.
3. What makes NAFIS different?
We focus on elevated everyday jewellery that feels polished without being overly formal. Each collection is selected around wearable designs, quality materials and a refined, understated aesthetic.
4. Is NAFIS jewellery suitable for everyday wear?
Yes. Many NAFIS pieces are designed specifically for regular, everyday wear. We choose materials and finishes with durability, comfort and versatility in mind.
5. What materials do you use?
Our collections include 316L stainless steel with 18K gold or platinum PVD coating, as well as 925 sterling silver with vermeil or rhodium finishes and selected plated pieces. Materials vary by design and are clearly listed on each product page.
6. Is NAFIS jewellery really waterproof, and will it tarnish?
Many of our stainless-steel PVD pieces are waterproof and highly resistant to tarnishing with normal wear. Because materials and finishes vary across the collection, we recommend checking each product description for its specific care and wear details.